Allen and Smyth is determined to introduce a high level of quality service into its activities in order to ensure that the needs of customers are satisfied – thus allowing the Company to develop and prosper.
Allen & Smyth has obtained the international voluntary standard on General Building & Civil Engineering ISO 9001: 2008. The maintenance of this standard, via external independent audits, demonstrates commitment to continuously improving the company’s performance.
Senior Management are committed to this system and will ensure that it is communicated and understood within the organisation and expect all staff to be fully conversant and comply with the policies and the detailed procedures which have been documented.
This policy will be reviewed annually at the Annual Management Review Meeting for continuing suitability. In addition Business / Quality objectives will be reviewed annually at the Annual Management Review Meeting.